At CozeyCare, we aim to deliver your order as efficiently as possible. Please review our shipping policy carefully.
1. Order Processing Time
- Orders are processed within 1–3 business days
- Processing may take longer during high-demand periods, holidays, or promotions
Once your order is processed, it will be shipped and tracking information will be provided.
2. Shipping Time Estimates
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that these are estimates only, and actual delivery times may vary.
3. Shipping Delays
CozeyCare is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect or incomplete shipping addresses
- Weather conditions or unforeseen logistics issues
We appreciate your patience during these situations.
4. Tracking Information
- Tracking details will be sent via email once your order has shipped
- It may take 2–5 days for tracking updates to appear in the system
5. Incorrect Address
Customers are responsible for providing accurate shipping information.
- Orders with incorrect addresses may be delayed or lost
- We are not responsible for orders shipped to incorrect addresses provided by the customer
6. Lost or Stolen Packages
If your package is marked as “delivered” but not received:
- Please check with neighbors or your local carrier
- Contact us within 7 days of delivery status
CozeyCare is not liable for lost or stolen packages confirmed as delivered, but we will do our best to assist you.
7. Split Shipments
In some cases, your order may arrive in multiple packages due to warehouse availability.
8. Shipping Fees
- Shipping fees (if applicable) are displayed at checkout
- Shipping costs are non-refundable
9. Order Changes & Cancellations
- Orders can only be modified or canceled within 12 hours of purchase
- Once processed or shipped, changes are not possible
10. Customs & Duties
For international orders:
- Customers are responsible for any customs fees, taxes, or duties
- CozeyCare has no control over these charges